18 Mar 2016

When will I get my CD, DVD and photos?

The CD, DVD and prints on glossy professional photographic paper will be available at the end of the scan. Additional prints are $10 and an extra CD of images is $10.

Problems viewing the CD or DVD is very rare. However, if there is any problem with your CD or DVD you will need to let us know within 1 week of having your scan. This is because scans are deleted from the machines within 7 days and we will not be able to replace your CD or DVD. In order to receive a new copy, you will need to return the faulty CD or DVD prior to us mailing a new copy so that we can check what went wrong.